Terms and Conditions

1. Identification of the provider

In accordance with the mandatory provisions of Romanian Law no. 365/2002 on electronic commerce, the software platform, the applications and all related services accessible through the internet domain iotferma.ro are developed, owned and operated in full by NORDIC SILVA S.R.L., a legal entity of Romanian nationality, with its registered office in Borșa, Maramureș County. Official contact e-mail address: contact@iotferma.ro.

2. Definitions

• “The Platform” / “the Service” — means the software application delivered as SaaS (Software as a Service), the graphical interfaces (dashboards), the APIs and all mathematical analysis systems accessible on the iotferma.ro domain.
• “Farm Operator” (Tenant) — means the administrative-level user (Tenant Administrator) who holds full rights to configure the farm, define agricultural parcels, set soil types and register hardware devices.
• “Farmer” / “Client user” — means the client user added to the platform, holding restricted rights limited exclusively to viewing data, charts and the configured alerts, with no right to modify configurations.
• “Operational data” — means the aggregate of raw data collected in the field, sensor telemetry (moisture, temperature), automatically generated alarms and mathematically derived agronomic indices.
• “Client Content” — means any information, text, coordinates, names or graphical elements uploaded or generated by the Client through direct use of the Service.
• “Subscription” — means the chosen pricing plan, which establishes the price, the payment frequency and the maximum number of sensors or LoRaWAN gateways that may be enrolled in the account.
• “DPA” — means the Personal Data Processing Agreement concluded between the parties in full compliance with the obligations set out in Art. 28 of the GDPR.

3. Acceptance of the terms and capacity to contract

Use of the services offered through iotferma.ro is permitted exclusively to legal entities, authorised natural persons (PFA) and entities treated as professionals in the agricultural sector (B2B legal relationships) that have full legal capacity and are at least 18 years of age. By creating an account or using the platform, the natural person completing the registration procedures declares and warrants, under penalty of law, that they hold the mandate and full legal authorisation to contractually bind the legal entity (the farm) on whose behalf they carry out the transaction. If these Terms are not accepted in full, use of the Service and access to the platform must cease immediately.

4. Object and description of the service (decision support)

The object of the contract is the grant of the right to use the iotferma.ro platform. The Service collects telemetry emitted by LoRaWAN sensors placed in the field (soil moisture, temperature), processes these data streams through its own technical components and generates mathematical estimates of reference evapotranspiration (ET₀) and indicative irrigation requirements, in accordance with the recognised FAO-56 standards.

The Service is strictly a decision-support tool. All information, charts, computed indices and recommendations issued are purely indicative. The Provider does NOT guarantee the absolute accuracy of the telemetry data collected from the field, nor the absolute mathematical correctness of the predictive models relative to actual soil conditions; the Service does not, under any circumstances, replace on-site agronomic expertise. All practical farming decisions (concerning irrigation volumes, application of treatments, fertilisation or harvest planning) remain the sole legal responsibility and exclusive commercial risk of the Client.

5. Accounts, roles and access

Access to the platform is provided securely, through an individual account consisting of a unique e-mail address and a confidential password. The Farm Operator role holds exclusive control over the configuration of structural parameters (crop selection, soil type, sensor coordinates). The Client is fully responsible for maintaining the strict confidentiality of access credentials and is legally liable for any activity carried out through their account, with a legal obligation to notify the Provider urgently upon detecting any unauthorised use.

6. Subscription, prices and payment

The right to use the Service is granted on the basis of a recurring commercial subscription (monthly or annual), according to the pricing structures displayed in the platform. Prices are expressed in RON or EUR. Fiscal invoices are issued exclusively in electronic format and are transmitted automatically to the Romanian national RO e-Factura/ANAF system, in full compliance with Romanian tax legislation. Subscriptions renew automatically for successive equal periods, unless the Client requests deactivation at least 3 days before the billing date.

6.1 Late payment

Failure to pay issued invoices within 15 calendar days of the due date results in the automatic suspension, without any prior notice, of the right of access to the platform for all users associated with the respective farm.

6.2 Invoicing

The Client expressly agrees to receive invoices exclusively in electronic format at the e-mail address associated with the administrative account. Price changes will be announced at least 30 days before they take effect.

6.3 Late-payment penalties

Failure to pay invoices by the due date automatically triggers late-payment penalties of 0.1% per day of delay, calculated on the outstanding amount, until the debt is paid in full. The accumulated penalties may exceed the principal debt.

7. Client obligations and acceptable use

The Client undertakes to provide technically accurate data when configuring the farm (precise GPS coordinates, actual soil type, crop). The following are strictly prohibited, under penalty of immediate termination: (a) the use of any automated systems, bots or scripts for bulk data extraction (scraping, harvesting); (b) reverse engineering of the source code, algorithms or payload codecs; (c) reselling, sublicensing or renting access to third parties; (d) abusing the API by generating traffic that exceeds the technical usage limits (rate-limiting).

8. Hardware, connectivity and third-party dependencies

The proper functioning of the Platform depends directly on external hardware equipment (soil sensors, LoRaWAN gateways), on the quality of radio coverage and on the GSM telecommunications networks of third-party operators. Unless the hardware components were purchased directly from the Provider under a dedicated support contract, the Provider assumes no liability for Service interruptions caused by depleted device batteries, hardware failure of field sensors, radio-signal shielding, or outages in third-party hosting or mobile communications networks.

9. Availability, maintenance and support

The Platform is made available on an “as is” and “as available” legal basis. Given the Provider's status as a sole developer, no Service Level Agreement (SLA) with a percentage-guaranteed availability is offered. The Provider will make reasonable efforts to ensure continuous operation, reserving the right to carry out technical maintenance windows, which will be announced in the platform at least 24 hours in advance.

10. Beta / experimental features

Any modules, integrations or predictive tools labelled in the interface as “Beta” or “Experimental” are offered exclusively for testing purposes. They are provided entirely without stability guarantees and may be substantially modified or permanently removed from the platform at any time, without any notice.

11. Personal data (GDPR) and the DPA

All personal data processing activities are described in the Privacy Policy. To the extent that the platform processes employee data entered by clients, the legal relationship between the Controller (the farm) and the Processor (the Provider) is governed exclusively by the Data Processing Agreement (DPA), a mandatory annex to these Terms.

12. Warranties and disclaimer of warranties

To the maximum extent permitted by Romanian legislation applicable to contracts concluded between professionals, the Provider expressly excludes any implied or express warranty of merchantability, fitness for a particular agricultural purpose, or entirely uninterrupted operation of the server services. The computed indices are purely indicative and do not guarantee any level of agricultural output.

13. Limitation of liability

Under no circumstances shall the Provider be liable to the Client for any indirect damages, loss of profit, loss of harvest, crop damage, soil degradation or erroneous economic decisions based on the platform's data. In all cases, except for intent (dolus) and gross negligence proven in court, the Provider's total aggregate liability for any damages caused to the Client is strictly limited to the total amounts actually paid by the Client for the subscription during the 12 months preceding the event giving rise to the damage.

14. Indemnification

The Client undertakes to defend, indemnify and hold harmless the Provider, as well as its directors and employees, against any claims, damages, obligations, losses or costs (including reasonable attorneys' fees) arising from: (a) abusive or unauthorised use of the Platform by the Client; (b) the Client's breach of any provision of these Terms; (c) the infringement of any third-party intellectual property or confidentiality right through the data or content entered by the Client into the platform.

15. Intellectual property

The iotferma.ro software application, the source code, the graphic design, the commercial logo, the database architecture and the codecs developed for the LoRaWAN sensors are the exclusive intellectual property of the Provider. The Client receives only a limited, non-exclusive, non-transferable and revocable right of use (SaaS licence) strictly for the duration of the paid subscription.

15.1 Client Content

All raw operational data collected from the sensors remain the property of the Client. The Client grants the Provider a free-of-charge, worldwide and perpetual licence to use this operational data in fully anonymised and statistically aggregated form, exclusively for the purpose of optimising the predictive algorithms, conducting general agronomic studies and improving the technical performance of the Platform.

16. Confidentiality

The parties undertake to maintain strict confidentiality over any commercial, technical or operational information designated as confidential and transmitted during the performance of the contract, this obligation surviving for a period of 3 years after the termination of the contractual relationship.

17. Term, suspension and termination

The contract remains in effect for the entire validity period of the purchased subscription. Either party may unilaterally terminate the contract with 15 days' notice sent by e-mail. The Provider reserves the right to immediately suspend the account in the event of non-payment or a serious breach of the acceptable-use rules.

17.1 Effects of termination and data export

Upon termination of the subscription, the administrative account will be suspended. The Client has 15 calendar days from the date of suspension to request in writing a full export of their historical operational data in CSV format. After this period expires, all data will be permanently deleted in accordance with the GDPR procedures described in the DPA.

18. Changes to the Terms

The Provider has the right to amend these Terms and Conditions. Major changes (including those related to pricing structures) will be notified in the platform interface or by e-mail at least 30 days before they enter into force. Continued use of the Service after the notice period expires constitutes full acceptance of the new conditions.

19. Force majeure

Neither party shall be liable for the late or improper performance of its contractual obligations if such non-performance is caused by a force majeure event, as defined by the Romanian Civil Code. This includes, but is not limited to: natural disasters, extreme weather conditions affecting field equipment, acts of war, blockades, major ransomware/DDoS cyber-attacks, and national or regional outages of electricity or telecommunications networks. The party invoking force majeure shall notify the other party within a maximum of 5 days of the occurrence of the event.

20. Assignment

The Provider may freely assign the rights and obligations arising from this contract to a third party in the context of a reorganisation or sale of assets, with notice to users. The Client may not assign the account or the licence rights without the Provider's prior written consent.

21. Notices

All official contractual notices shall be sent by e-mail: to the Provider at contact@iotferma.ro, and to the Client at the e-mail address registered in the user account, or through global announcements displayed directly in the application dashboard.

22. Severability and waiver

If a competent court finds that a provision of these Terms is void, unlawful or unenforceable, that provision shall be removed or reformulated so as to preserve its commercial validity, without affecting the validity and enforceability of the remaining clauses. The Provider's failure to exercise a right does not constitute a waiver of that right.

23. Entire agreement

These Terms and Conditions, together with the Privacy Policy and the Data Processing Agreement (DPA), constitute the complete expression of intent and the sole and exclusive agreement concluded between the Client and the Provider regarding the use of the iotferma.ro platform, superseding any prior verbal or written understandings.

24. Governing law and dispute resolution

This contract is governed in its entirety by Romanian law. Any dispute arising from the interpretation, conclusion or performance of the obligations shall first be resolved amicably by the parties' representatives. Failing that, exclusive territorial jurisdiction lies with the courts in the district of the Provider's registered office (Maramureș County). Given the strictly B2B nature of the legal relationship between professionals, the alternative dispute resolution mechanisms intended exclusively for consumers (SAL/SOL — ADR/ODR) do not apply.

25. Contact

For assistance, technical questions or notices, you can contact us directly by e-mail: contact@iotferma.ro. Date of the last official revision of the terms: 07.06.2026.